At A2Z Mobility Rental Virginia, we are committed to providing reliable, clean, and well-maintained mobility equipment for our customers. Our rental equipment may include mobility scooters, wheelchairs, power wheelchairs, hospital beds, walkers, rollators, lift chairs, and other mobility equipment.

1. Rental Reservations

Rental reservations are subject to equipment availability. A rental is considered confirmed once the order has been successfully placed and payment has been processed.

Customers are responsible for selecting the correct equipment, rental period, delivery information, and any applicable options when placing an order.

Equipment availability may vary depending on existing reservations and demand.

2. Rental Period

The rental period begins on the scheduled delivery or pickup date and ends on the scheduled return or pickup date selected during the booking process.

Customers must return the rental equipment on or before the agreed return date unless an extension has been approved by A2Z Mobility Rental Virginia.

Rental extensions are subject to availability and additional rental charges may apply.

3. Equipment Condition

All rental equipment is inspected and, where applicable, cleaned and sanitized before being provided to a customer.

Customers are expected to use the equipment responsibly and only for its intended purpose.

The customer must notify A2Z Mobility Rental Virginia as soon as possible if the equipment is damaged, malfunctioning, or unsafe to use.

4. Customer Responsibility

The customer is responsible for taking reasonable care of the rental equipment during the rental period.

Customers must not:

• Modify or alter the equipment without prior approval.

• Attempt unauthorized repairs.

• Use the equipment for purposes other than its intended use.

• Allow unauthorized persons to misuse the equipment.

• Expose the equipment to conditions that may cause unnecessary damage.

5. Delivery and Pickup

Delivery and pickup services are available in our service area and may be subject to availability and applicable charges.

Customers are responsible for providing accurate delivery and pickup information, including the correct address and contact information.

If our delivery team cannot complete a delivery or pickup because the customer is unavailable or the provided information is incorrect, additional delivery or pickup charges may apply.

6. Equipment Damage or Loss

Customers may be responsible for repair or replacement costs if rental equipment is damaged, lost, stolen, or misused during the rental period, except where the damage is caused by normal use or an equipment defect.

Any damage or loss will be reviewed by A2Z Mobility Rental Virginia before applicable charges are assessed.

7. Late Returns

Rental equipment must be returned by the agreed return date.

If equipment is not returned on time and an extension has not been approved, additional rental charges may apply.

Continued use of equipment after the scheduled rental period does not automatically constitute an approved rental extension.

8. Equipment Availability

Although we make every effort to fulfill confirmed reservations, equipment may occasionally become unavailable because of unexpected damage, maintenance, prior rental issues, or other circumstances.

If the reserved equipment becomes unavailable, A2Z Mobility Rental Virginia may provide a comparable alternative when available or discuss another appropriate solution with the customer.

9. Customer Verification

We may request information reasonably necessary to process a rental order, verify the customer, arrange delivery or pickup, or protect our rental equipment.

10. Medical Use

Our equipment is intended to assist with mobility and daily activities. A2Z Mobility Rental Virginia does not provide medical advice.

Customers should consult a qualified healthcare professional regarding the suitability, safe use, weight capacity, positioning, and limitations of any mobility or medical equipment.

By renting equipment, the customer acknowledges responsibility for using the equipment appropriately and safely.

11. Contact Us

If you have questions about a rental, delivery, pickup, equipment issue, or rental extension, please contact us.

A2Z Mobility Rental Virginia
11108 Main St
Fairfax, VA 22030
Email: orders@a2zmobilityrentals.com

Business Hours: Monday–Saturday, 10:00 AM–6:00 PM