At A2Z Mobility Rental Virginia, we understand that rental plans may change. The following policy explains our cancellation, return, refund, and rental extension procedures.

1. Rental Cancellations

Customers may request cancellation of a rental reservation by contacting A2Z Mobility Rental Virginia as soon as possible.

Cancellation requests should include the customer's name, order number, rental dates, and contact information.

Cancellation and refund eligibility may depend on when the cancellation request is received and whether the equipment has already been prepared, delivered, or collected.

2. Refunds

If a cancellation qualifies for a refund, the eligible amount will be processed using the original payment method whenever possible.

Certain delivery, transportation, service, or other charges may not be refundable if the service has already been provided.

Refund processing times may vary depending on the customer's bank or payment provider.

3. Cancellations After Delivery or Pickup

Once rental equipment has been delivered or picked up by the customer, the reservation may be considered active.

Customers who wish to end a rental early should contact us before returning or arranging pickup of the equipment.

Early return does not automatically guarantee a refund for unused rental time.

4. Rental Returns

Rental equipment must be returned on or before the agreed return date.

Equipment should be returned in substantially the same condition in which it was provided, allowing for reasonable wear and tear from normal use.

All accessories and components supplied with the rental should be returned with the equipment.

5. Late Returns

If rental equipment is returned after the scheduled return date without an approved extension, additional rental charges may apply.

Customers should contact us before the rental period expires if additional time is needed.

Rental extensions are subject to equipment availability.

6. Damaged or Missing Equipment

Customers may be responsible for costs associated with equipment that is lost, stolen, intentionally damaged, or damaged because of misuse or negligence.

Missing accessories, chargers, batteries, components, or other supplied items may also result in additional charges.

Normal wear and tear is not considered customer damage.

7. Equipment Malfunction

If rental equipment develops a problem during the rental period, customers should contact A2Z Mobility Rental Virginia as soon as possible.

Customers should not attempt unauthorized repairs or modifications.

Where appropriate and available, we may provide troubleshooting assistance, repair, replacement, or another reasonable solution.

8. Non-Return of Equipment

Failure to return rental equipment may result in additional rental charges and/or charges associated with the replacement or recovery of the equipment.

If equipment is lost or stolen, customers should notify A2Z Mobility Rental Virginia immediately and, where appropriate, report the incident to the relevant authorities.

9. How to Request a Cancellation or Return

For cancellation, return, or rental extension questions, contact:

A2Z Mobility Rental Virginia
11108 Main St
Fairfax, VA 22030
Email: orders@a2zmobilityrentals.com

Business Hours: Monday–Saturday, 10:00 AM–6:00 PM

Please include your order number and relevant rental information so we can assist you as quickly as possible.