Welcome to A2Z Mobility Rental Virginia. These Terms of Service govern your use of our website and your purchase or rental of products and equipment through our website.

By accessing our website, placing an order, or renting equipment from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About Our Services

A2Z Mobility Rental Virginia provides mobility equipment and related rental services. Our products may include mobility scooters, wheelchairs, power wheelchairs, hospital beds, lift chairs, walkers, rollators, and other mobility equipment.

We reserve the right to add, remove, modify, or discontinue products and services at any time.

2. Eligibility

By using our website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into an agreement.

If you are placing a rental order on behalf of another person, you are responsible for ensuring that the equipment is appropriate for the intended user.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and pricing displayed on our website are accurate.

However, product appearance, specifications, accessories, and availability may occasionally vary.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Rental Reservations

Rental reservations are subject to equipment availability.

When placing a rental order, you are responsible for providing accurate:

• Customer information

• Contact information

• Rental dates

• Delivery information

• Pickup information

• Other information required to complete the rental

A rental reservation is not considered confirmed until the order has been accepted and the applicable payment has been successfully processed.

5. Rental Period

The rental period begins on the scheduled rental start date and ends on the scheduled return or pickup date.

Customers must return the equipment on or before the agreed return date unless an extension has been approved by A2Z Mobility Rental Virginia.

Additional rental charges may apply when equipment is kept beyond the agreed rental period without an approved extension.

6. Payment and Pricing

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Applicable taxes, delivery fees, rental fees, and other charges may be added during checkout.

We reserve the right to correct pricing errors or other errors on the website. If an obvious pricing error affects an order, we may contact the customer before fulfilling the order or cancel the affected order and provide an applicable refund.

7. Delivery and Pickup

Delivery and pickup services are available within our designated service areas and are subject to availability.

Customers are responsible for providing a complete and accurate delivery or pickup address.

Customers should ensure that reasonable access is available for delivery and pickup of the equipment.

Additional charges may apply if a delivery or pickup cannot be completed because of incorrect information, customer unavailability, restricted access, or other circumstances outside our reasonable control.

8. Proper Use of Rental Equipment

Rental equipment must be used carefully, responsibly, and only for its intended purpose.

Customers agree not to:

• Modify or alter rental equipment.

• Attempt unauthorized repairs.

• Misuse or abuse the equipment.

• Use equipment beyond its stated specifications or capacity.

• Remove or replace components without authorization.

• Allow unauthorized persons to use the equipment when such use may create a safety risk.

Customers should follow the manufacturer's instructions and applicable safety recommendations.

9. Equipment Damage, Loss, or Theft

The customer is responsible for the rental equipment during the rental period.

Customers may be responsible for repair or replacement costs resulting from:

• Loss of equipment

• Theft

• Misuse

• Negligence

• Unauthorized modifications

• Damage beyond normal wear and tear

• Missing accessories, chargers, batteries, or components

Normal wear and tear from reasonable use will not normally be considered customer damage.

Any applicable damage or replacement charges will be evaluated based on the circumstances and equipment involved.

10. Equipment Problems or Malfunctions

If equipment develops a problem or appears unsafe during the rental period, the customer should stop using the equipment when appropriate and contact A2Z Mobility Rental Virginia as soon as possible.

Customers should not attempt unauthorized repairs or modifications.

Where reasonably possible, we may provide troubleshooting assistance, repair, replacement, or another appropriate solution depending on the circumstances and availability.

11. Medical Disclaimer

A2Z Mobility Rental Virginia provides mobility and medical-related equipment but does not provide medical advice, diagnosis, or treatment.

Our equipment is not a substitute for professional medical advice.

Customers are responsible for determining, with the assistance of an appropriate healthcare professional when necessary, whether a particular piece of equipment is suitable for the intended user's needs.

Customers should carefully review manufacturer instructions, weight limits, safety information, and operating instructions before using rental equipment.

12. Cancellations and Returns

Cancellations, refunds, early returns, rental extensions, and other return-related matters are governed by our Returns & Cancellations Policy.

Customers are responsible for reviewing that policy before placing a rental order.

13. Website Use

You agree not to use our website:

• For any unlawful purpose.

• To interfere with the operation or security of the website.

• To attempt unauthorized access to our systems.

• To submit false or misleading information.

• To engage in activity that could harm our business, website, customers, or service providers.

14. Intellectual Property

All content on this website, including text, logos, photographs, graphics, product descriptions, designs, and other materials, may be owned by or licensed to A2Z Mobility Rental Virginia.

You may not copy, reproduce, modify, distribute, publish, or commercially use our website content without prior written permission, except as permitted by applicable law.

15. Third-Party Services

Our website may use third-party services for payment processing, shipping, delivery, analytics, website functionality, communications, or other business purposes.

Third-party services may have their own terms and privacy policies. A2Z Mobility Rental Virginia is not responsible for the policies or practices of third-party providers outside our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, A2Z Mobility Rental Virginia will not be liable for indirect, incidental, special, consequential, or other damages arising from the use of our website, products, rental equipment, or services, except where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless A2Z Mobility Rental Virginia and its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, and reasonable expenses arising from your misuse of the website or rental equipment, violation of these Terms, or violation of applicable law.

18. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable laws of the Commonwealth of Virginia and applicable federal laws of the United States, except where otherwise required by law.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

A2Z Mobility Rental Virginia
11108 Main St
Fairfax, VA 22030
United States

Email: orders@a2zmobilityrentals.com

Business Hours: Monday–Saturday, 10:00 AM–6:00 PM